Customer Support
Arrow stakes its reputation on our accurate, reliable service. Our customer support team works hard to acheive to the highest standard of service for you.
Our People
It all comes down to chemistry and capability. Arrow employees are expected to meet our 5 core values:
- Customer First, Always
- Integrity & Accountability
- Professional Growth
- Work/Life Balance
- Tradition & Innovation
Qualified Specialists
With more than 200 years of cumulative experience covering the most important aspects of our relevant industries, Arrow's well-informed Sales Support Team is always just a phone call away. Several of our staff members are recognized by the Water Quality Association as Certified Water Specialists.
Simplified Ordering
No misinterpretation and no hidden agendas – we are one hundred percent transparent with our pricing and fees. An Arrow team member will work closely with you to compile a list of items YOU need and use and then create a special order sheet tailored to your specific requirements.
Stock Management
Customers gain access to Arrow's usage reports on demand. Upon your request, we supply you with reports that can help you to better control your inventory levels and track material costs..
Smart Shipping
Our freight management techniques ensure continuous tracking, controlled receiving timelines and reduced transportation costs by leveraging Arrow discounts & avoiding supplier markups. Most orders that are recieved before 2:30 pm PST ship the same day. Our customers enjoy Pre-paid shipping on most orders of $150.
Terms & Payment Services
By pre-auditing 100% of your invoices, clients are assured payment accuracy and duplicate payment protection. Our accounting department works closely with each customer to establish the best payment terms. Arrow payment services also include:
- Accept all major credit cards
- Flexible Approval rules
- 24-48 Hour processing
- Document Storage
Returns & Credit Application
Returns are only accepted when accompanied with a completed Return Goods Authorization (RGA) Form. Some returns may be subject to a 15% Restocking Fee, and will be determined on a case-by-case basis. Please click here for an Arrow Credit Application.
